While we do our best to ensure your product is properly packaged before it leaves our warehouse, on rare occasions products may get damaged during shipping. If this happens please reach out to us within 2 business days and follow the steps below:
Please do not accept your delivery without taking note of any damage that might have occurred on the delivery form. Shipping companies will not fulfill an insurance claim without the damage being noted by the customer. We cannot be held responsible for any product damaged during transit.
If the damage is so severe that it's obvious the product inside has been damaged, do not sign for the item and refuse your delivery. If you sign for the package the shipping company will view it as rightfully yours and that you have accepted it "as is".
If the damage is less severe and the contents inside the box are intact, you can make a note of the damage on the delivery slip (or electronically with the driver) before signing for the delivery. This will begin the claims process and we will help you file a claim with the shipping company, but it will be your responsibility to replace or repair the product.
Customers outside of the continental United States may be subject to additional customs, import, shipping or brokerage fees. Please contact UPS for more information.
Incorrect Product: It's rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made an error in shipping, please notify us within 2 business days of receiving your order and do not install/open the wrong part.